About JRM
JRM is Australia’s leading hospitality consultancy, headed up by acclaimed chef and industry thought leader, Chef James Metcalfe. Everything we do is geared to helping you create exceptional hospitality experiences to build a loyal clientele and a healthy bottom line.
Achieve your vision of success with our specialist business advisory, rigorous people recruitment and premium catering services.
Through deep knowledge, experience and an extraordinary network of people, JRM delivers the services you need to thrive and grow. Get holistic advice on concept design, smart asset management, menu development, supplier management and government compliance. Find fantastic people for all roles, from temporary staff to administration, concierge and permanent positions with our robust recruiting and training processes. Delight even the most discerning patrons with JRM’s renowned catering experiences.
Founded in 2009, JRM is a unique offering in the Hospitality space established by industry experts James & Lisa Metcalfe.
Rather than the standardised approach that most service providers take, we look at any business relationship holistically. This means taking a long-term view on what your best outcome is and tailoring our service to that. By doing so, we’re able to work smarter and achieve success with you as a partnership. A genuine win-win.
Our experience in both Hospitality and consulting services goes back decades. With an embedded focus on quality, we’re able to cover anything from a one day emergency recruitment fill in to a full service outsourced consulting operation to get your business off the ground or take it to the next level.
Whatever services in Hospitality you provide, your legacy will be defined by the people around you. We know from our vast experience of running businesses that finding and keeping hold of these people is the greatest accomplishment of all. By trusting in the experts, you can be assured of getting the right solution for the challenge ahead.
If you’re in Hospitality, you need to be speaking with JRM.
Our Mission & Values
Together we create & deliver positive change through people.
Our carefully selected values are the backbone of our business. Over the years, as we have grown, our values have remained constant and this has ensured that our business has stayed true to its origins.
Our values act as a daily guide, assisting us choose the right people for our team and ensuring our clients align with what we believe in.
Change
Small Changes
Big Results
Partnership
We All Grow Together
People First
We prioritise our people
Quality
Runs Through The Core Of
Everything We Do
Meet your team
At JRM our team is your team. We are a group of individual specialists collaborating to provide our clients with business solutions that work.
James Metcalfe
Managing Director
Our very own Executive Head Chef, James, has worked in double hatted and Michelin star restaurants in both London and Sydney. He has experience in managing existing institutions and creating sensational new brands. His passion for food and excellence runs through the core of JRM.
Lisa Metcalfe
Client Services Director
Lisa is the ‘People Person’. She has a wealth of experience in training, customer service and business management. Her focus at JRM is to ensure that everyone we deal with has the best possible experience, as well as leading from the front with professionalism and quality.
Mark Samonte
Finance Manager
Mark is our financial & administrative guru! After completing a degree in Business & Commerce majoring in Accounting, Mark worked across a number of industries. This has given him a well-rounded skill set, with experience & expertise in end-to-end statutory reporting, budget & forecasting, tax compliance and advisory.
Laura Brown
Director of Brand & Culture
Laura has extensive marketing & branding experience having run her own consultancy, developing & implementing strategies brands across the hospitality, beverage, charity and retail industries. Her focus at JRM is to take the brand to the next level through identifying & progressing commercial opportunities & strategic partnerships.
Andy Ball
Specialist Recruitment Consultant
Andy brings over two decades of world-class hospitality experience to his role as a recruitment consultant at JRM. From Michelin-starred kitchens to executive chef and management roles, his deep industry knowledge helps him connect top talent with outstanding opportunities. Passionate about people and service, Andy ensures the perfect fit for every placement.
Dan Brembilla
Recruitment Consultant
Dan brings a wealth of global hospitality experience to JRM, having worked across hotels, resorts, cruise ships, and fine dining venues. From managing top Sydney restaurants to owning his own establishment, his deep industry knowledge allows him to expertly match talent with the right opportunities, helping businesses thrive and professionals excel.
Jack Williams
Bookings Coordinator
Jack is a skilled Booking Coordinator with a strong background in hospitality recruitment and restaurant management. Having worked with top venues like The Fat Duck and Applejack Hospitality, he excels in matching talent with opportunities. His attention to detail and industry expertise ensure seamless staffing solutions for JRM’s clients and candidates.
Nathan Ruch
Division Manager | Corporate Hospitality
Nathan has over 10 years of hospitality experience, in operational, managerial and staffing roles. He is a specialist in recruiting appropriately skilled, flexible work teams to suit individual business needs and we’re excited about what this means for our clients. When Nathan isn’t solving client staffing issues he is busy being an accomplished author and artist.
Casey Bryant
Recruitment Specialist
Casey is a dynamic recruiter at JRM, bringing extensive hospitality experience to her role. With a background in restaurant management and fine dining, she excels at identifying top talent and ensuring seamless placements. Organised, detail-oriented, and a natural team builder, Casey is dedicated to connecting great people with exceptional opportunities.
Ken Blocail
Recruitment Specialist
Ken is a skilled recruitment consultant with a strong background in hospitality operations and workforce management. With experience in HR, event staffing, and restaurant leadership, he excels in connecting top talent with the right opportunities. His attention to detail, organisational expertise, and client-focused approach make him a key asset to JRM.
Katerina Dimitrakopoulos
Booking Coordinator
Kat brings a wealth of hospitality experience to JRM as a Booking Coordinator. With a background in food and beverage management, business development, and coffee expertise, she ensures seamless staffing solutions. Her passion for hospitality, keen eye for detail, and strong organisational skills make her an invaluable part of the JRM team.