If you see yourself working as a hospitality manager, then getting to know the responsibilities and duties would be on your mind. The beauty about hospitality management is that no two days are ever the same. Essentially, hospitality managers run the day-to-day operations of a hotel or restaurant, including overseeing staff, ensuring that all facilities are properly maintained, taking steps to guarantee customer satisfaction, and overseeing the upkeep of financial and administrative records.
Depending on the size of the organisation, pursuing a career in hospitality management can include several responsibilities. Although the job description for different companies may vary, a hospitality manager usually performs these five key tasks:
1. Managing Budgets
It is a known fact that a business cannot run if the money isn’t there. No matter the business, managing any hospitality operation is a complex job that requires overseeing several departments within its organisation. All the departments have a set budget allocated to them – it is the managers job to disperse the money to these departments to ensure an efficient cashflow and workflow toward the overall company goals.
2. Customer Service
Implementing the finest customer service is going to almost guarantee satisfied customers and repeat business – no matter how expensive the accommodation or food or beverage may be. If guests have a pleasant experience, they will not only visit again, but are likely to recommend the organisation to their friends or colleagues.
Any operation that caters to the public is a liability. Ensuring that everything in the business is working and is safe also comes under the responsibility of a hospitality manager. Hospitality not only deals with internal operation, but the exterior as well. Making sure that the property is appealing to guests, and that it is safe for guests to walk around safely without injuring themselves.
4. Coordinating Departmental Tasks
Being able to effectively coordinate comes down to how well you are at communicating with your team, department, and sub-departments. Being organised with events, and dates will help you plan your communication ahead, to ensure ample time to prepare and make sure that relevant parties are available for what you need.
5. Food and Beverages
Last, but not least, managing the inventory of food and beverage is the responsibility of a hospitality manager. However, this may depend on how the business is designed. For hotels, this is a huge responsibility, although, some hospitality business may focus more on catering events and conventions. Ensuring there is enough food will ultimately result in a happy guest that will want to return. It is also important to consider what the food and beverage is for – is it a formal or business event, is the event indoors or outdoors? It is also important to record any dietary restrictions. As the hospitality manager, you will start building up a list of contacts for catering companies, or private chefs that you may need to call at moment’s notice to fill a vacancy or cater an event.
So, in short, if your idea of a dream career is to work with a wide range of people, and various departments, then hospitality management is exactly the kind of career you need. Best of all, the team at JRM are experts are hospitality consulting, meaning we can help you find a job in hospitality management. If this sounds like something for you – get in touch with us today!